連絡先情報

Business Information

Customer Support

For questions regarding our products, orders, shipping, returns, repairs, maintenance, or other services, please contact us using the details below.

We aim to respond to email inquiries within 2 - 3 business days. Response times may vary depending on the nature of the inquiry, weekends, public holidays, and periods of high demand.

Order Inquiries

When contacting us regarding an existing order, please include the following information:

• Your name
• Order number
• Email address used for the order
• Details of your inquiry

Please do not include credit card numbers, security codes, passwords, or other sensitive payment information in your message.

Repairs and Maintenance

All HOALL pieces are accompanied by a certificate and are eligible for ongoing repair and maintenance support, subject to the condition of the piece and technical feasibility.

Maintenance and cleaning are generally provided free of charge. Repairs requiring replacement materials, gemstones, parts, resizing, or special processing may incur additional charges.

HOALL is unable to provide repair, maintenance, or cleaning services for pieces that were not created by HOALL.

For repair or maintenance inquiries, please contact us by email and include photographs of the piece and, where available, a copy or photograph of its certificate.

Please note that customers are responsible for all shipping costs associated with maintenance services.

Online Contact Form

You may also contact us through the contact form available on this website.

Please note that submitting an inquiry does not constitute acceptance of an order, custom request, repair request, or other contract. We will review your inquiry and contact you separately regarding availability, pricing, conditions, and next steps.

Languages

Customer support is available in Japanese and English.

Last updatedJul 30, 2026